Introduction
In the dynamic world of fintech, Chetwood Financial stands out for its innovative approach to digital banking. We had the opportunity to speak with Sam Compton, Director of Operations, to delve into her journey, the company’s mission, and how technology is reshaping customer experiences.
About Sam Compton
With over 22 years in the financial services sector, Sam began her career at MBNA as a part-time customer service advisor. Her diverse experience spans servicing, collections, fraud, complaints, project management, resource planning, and data & MI. Before joining Chetwood in 2020, she led large-scale programmes with top UK and US banks across credit card and mortgage operations, as well as operational risk management.
Chetwood Financial: Revolutionizing Digital Banking
Founded in 2016, Chetwood Financial is a UK-based digital bank aiming to make financial services better for everyone. By leveraging technology and data, they design products that are more accessible and tailored to individual needs. Their commitment to innovation is evident in their cloud-based infrastructure and customer-centric approach.
Interview Highlights
Q: How does Chetwood Financial utilize technology to enhance customer experience?
A: “Innovative technology is at the heart of everything we do. Operating entirely on the cloud allows us to offer competitive, market-leading rates on fixed-term savings accounts and enable rapid pricing changes in response to market conditions. Our low-cost base also means we can invest heavily in customer service, delivering a first-class experience.”
Q: What sets Chetwood apart from traditional banks?
A: “Our commitment to operating digitally, alongside being based outside of London, means we have lower overheads than a traditional bank. This enables us to offer better rates and invest more in customer service. We’re not just a bank; we’re a tech company with a banking license.”
Related Searches
- Digital banking innovations
- Cloud-based financial services
- Customer-centric fintech solutions
- Chetwood Financial products
FAQ
- What products does Chetwood Financial offer?
- Chetwood offers a range of products, including fixed-term savings accounts and personal loans, all designed with the customer in mind.
- How does Chetwood ensure data security?
- Operating on a cloud-based infrastructure, Chetwood employs advanced security